Please click below on what category of user you are to see frequently asked questions.
If you still don't have your answer, please email info@spurexperiences.com
Couples can log in to their dashboard at Spur Login. Then go to "Settings" and "General". From here, you can add your fiance's email address. Also, you can uncheck the box to receive emails from Spur. Lastly, you can fully deactivate your account by clicking "deactivate account" on the left bar.
Spur Ticketing is similar to other ticket marketplaces (such a StubHub and SeatGeek). Tickets may be listed above or below face value. Couples can register for ticketed events for concerts, sports, and more. When this gift is received, the money goes into your Spur ewallet. When you are ready to select seats to a specific event, simply log into your Spur account and choose any game and any seats. The money in your ewallet will be applied to this purchase. If the total is more than your ewallet balance, you can pay the difference. The tickets are then transferred based on the venue's system. This can be emailed tickets, Ticketmaster app, etc.
To use the Spur Experiences Scheduling tool, login to your Experience Provider account, click Settings, and then select Online Scheduling.
Spur Experiences does not charge any percentage or fee to the couples. Experience partners are required to list their experience at or below retail value, and they pay Spur Experiences a sales commission.
Experience vouchers never expire. However, as an Experience Provider you may change your offering over time. We simply ask that you honor vouchers already sold. If the experience is no longer offered, the full amount of the voucher will be credited to the voucher owner.
Experience vouchers never expire. However, some experience providers may change their offering over time. If the experience is no longer offered, the full amount of the voucher will be credited to the user’s e-wallet.
Couples may not receive cash refunds, but they may exchange the gift for full credit towards other active Spur Experiences experiences. Spur Experiences experiences never expire. To exchange, log into your Spur Experiences account and find the experience either on "our registry" or "gift tracker". You'll see an option to exchange. After confirming the exchange, the value of your voucher will be placed in your ewallet. You can use those funds toward any other Spur Experiences experience.
Couples may not receive cash refunds, but may exchange the gift for full credit towards other active Spur experiences prior to reservation and/or use.
Experience Provider Account can be created at https://spurexperiences.com/registration/experience-provider/. The process takes approximately 2-5 minutes to complete.
Log into your Spur Experiences Provider Account at https://spurexperiences.com/login. The process takes approximately 5-8 minutes to complete.
Spur Experiences offers certain vouchers that are date-specific, including vouchers for ticketed events. In these cases, the selected date(s) will be listed on the voucher, and the customer can only redeem the voucher on this date. The customer is not allowed to return, reschedule or exchange vouchers for date-specific activities. If the date-specific event is rescheduled by the experience provider, the customer will have the option of keeping the voucher for the rescheduled date, or exchanging for a credit towards other active Spur experiences. If the event is cancelled, the customer will automatically receive a credit towards other active Spur experiences.
Please see the terms and conditions and offer details within the experience. Experience providers may list restrictions and requirements within the details of their experience offers.
Spur Experiences operates on a revenue share model. Spur Experiences does not charge monthly or sign-up fees.
Our providers handle the accounting for Spur Experiences voucher one of two ways. 1) No accounting entries until the experience is redeemed. 2) At the time of the sale, enter a credit to an unearned/deferred revenue account and debit accounts receivable.
Login to your Experience Provider account, click the uploaded experience, add photos with the "+" symbol. Please watch the short video for a visual walk-through.
Spur Experiences Charity Partners are paid within 30 days of the couple's wedding date. In the event the registry accrued under $20 in donation Spur Experiences will wait to send payment until at least $20 in donation for your charity has accumulated or January 1st arrives; whichever comes first.
Spur Experiences never charges anything to the non-profit. This is a completely free program.
Yes! Your Spur Experiences dashboard allows you to quickly send a thank you message to the couple when they choose you and again once you receive the donation. You can also run a report from your dashboard that will allow you to pull all the contact information from your couples.
Spur Experiences recommends that organizations spend a little bit of time creating compelling content for their Spur Experiences charity page. Great pictures go a long way to tell your story. Also, consider telling your network about Spur Experiences, and make sure that they select your organization to receive 5% of the sales from their registries.
Spur Experiences pays 80% of our sales to our experience provider partners. That leaves 20% to Spur Experiences, of which we donate 5% to charity. It is a very large amount and unheard of in the business world.
There is no catch. One of Spur Experiences’s core values is “giving”. This drives us as individuals and as a company. Our hope is that charities will share our message with their following (social media, newsletter and word of mouth) and this will drive business to Spur Experiences and donations to the charity.
The purchaser may buy experience vouchers for personal use. This applies to the “Join Us” function as well as personal purchase options. For both of these options, the purchaser is considered the voucher owner. The purchaser will have 15 days from the time of purchase to return the voucher for a refund. The refund will be net of any transaction costs. The purchaser may exchange the voucher for full credit towards other active Spur Experiences experiences.
