Customers say the tour to Cuernavaca and Taxco offers a mix of beautiful scenery and cultural experiences, with many praising the friendly and knowledgeable guides. However, guests frequently mention issues with timing, particularly feeling rushed during visits and spending too much time at silver shops. While some enjoyed the delicious local food, others were disappointed with limited dining options and long travel times. Overall, the experience is recommended for its charm and historical significance, though improvements in organization and time management are suggested.