Guests mention a stark divide in their experiences with the Hollywood Flight Tour. While many rave about the breathtaking views of Los Angeles and commend the knowledgeable and friendly pilots, several customers report severe issues, including no-shows from pilots and unresponsive customer service, leading to frustrations and financial losses. Overall, those who managed to enjoy the tour found it to be a memorable and worthwhile adventure, while others warn potential customers to be cautious due to the lack of reliability and support.