Customers say the "Private Historical Tour: The Story of Brussels" offers an engaging and informative experience led by knowledgeable guides who are passionate about the city's rich history. Many guests appreciate the personal anecdotes and insider tips shared during the tours, which enhance their understanding of Brussels beyond typical tourist attractions. The friendly and humorous demeanor of the guides, along with the opportunity to explore less crowded areas, contributes to a memorable experience that guests highly recommend. Overall, the tours are described as both fun and educational, making them a must-do for anyone visiting the city.