Open Position: Junior Account Manager
We're looking for an organized, relationship-focused Junior Account Manager who enjoys building connections, solving problems, and helping create exceptional customer experiences.
About Spur Experiences
Spur Experiences is transforming the way people give, receive, and discover experiences. We partner with thousands of experience providers around the world to offer unforgettable adventures through corporate rewards, employee recognition programs, wedding registries, gifting platforms, and our direct-to-consumer marketplace.
Why You'll Love Working at Spur
At Spur, we're building more than a marketplace—we're helping people create memories through unforgettable experiences. As part of a small, growing team, you'll have the opportunity to wear multiple hats, build meaningful relationships with partners around the world, and help shape the future of experiential gifting. Every day brings new challenges, new destinations, and new opportunities to make an impact.
Position Summary
The Junior Account Manager plays an important role in growing and supporting Spur's global network of experience providers. This position combines business development, account management, customer support, content publishing, and operational excellence.The ideal candidate enjoys building relationships, is detail-oriented, dependable with a self-directed work style, and thrives in a fast-paced environment where no two days are the same.
Responsibilities:
Provider Acquisition
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Research and recruit new experience providers across North America and international markets.
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Conduct outreach through email, phone, LinkedIn, and other channels.
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Present Spur's partnership opportunities and onboard new providers.
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Negotiate partnership agreements and collect required onboarding documentation.
Account Management
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Serve as the primary point of contact for an assigned portfolio of providers.
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Build strong, long-term relationships with partners.
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Conduct regular check-ins to improve engagement and performance.
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Identify opportunities to expand provider offerings and improve the customer experience.
Experience Publishing & Merchandising
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Review submitted experiences for quality, accuracy, and completeness.
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Publish new experiences to the Spur marketplace.
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Ensure descriptions, imagery, pricing, availability, and policies meet Spur standards.
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Maintain catalog quality through ongoing audits and updates.
Customer & Provider Support
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Assist customers with booking questions and reservation issues.
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Coordinate directly with providers to resolve booking requests and operational challenges.
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Troubleshoot scheduling conflicts, cancellations, and special requests.
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Deliver exceptional service while maintaining Spur's concierge-level experience.
Provider Communications
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Develop and manage a recurring communication program for experience providers.
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Create newsletters highlighting new features, promotions, best practices, and company updates.
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Encourage provider engagement and participation in marketing opportunities.
Marketplace Growth
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Identify gaps within the marketplace and recruit providers in priority categories and destinations.
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Monitor provider performance metrics and recommend improvements.
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Gather provider feedback to help improve Spur's platform and processes.
Operational Support
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Maintain accurate CRM and provider records.
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Collaborate with Product, Marketing, Customer Success, and Leadership teams on special projects.
Qualifications
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Bachelor's degree preferred (Business, Hospitality, Marketing, Communications, or related field).
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1–3 years of experience in customer service, account management, hospitality, tourism, sales, or business development.
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Advanced proficiency with Microsoft 365, including Excel, Word, Outlook, and Google Workspace (Sheets, Docs, Drive)
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Excellent written and verbal communication skills.
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Strong organizational skills and attention to detail.
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Comfortable learning new technology platforms and CRMs.
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Ability to manage multiple priorities simultaneously.
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Self-motivated with a proactive, problem-solving mindset.
Preferred Experience- experience with any of the following is a plus:
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CRM platform, Trello (HubSpot, Salesforce, etc.)
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Hospitality or tourism industry
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Marketplace businesses
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Customer support platforms
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Content management systems
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Reservation or booking platforms
Benefits
We believe great employees create great experiences. Spur offers a competitive benefits package designed to support your health, growth, and work-life balance.
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$60,000 Annual Salary
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Health Stipend to help cover medical insurance and wellness expenses.
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401(k) with Company Match to help you invest in your future.
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Paid Time Off: 24 days annually, including flexible holidays of choice
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Remote-First Work Environment with the flexibility to work from home while collaborating with a passionate team.
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Experience Perks including complimentary and discounted experiences through Spur's global partner network.
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Travel Opportunities to visit partner destinations, experience offerings firsthand, and represent Spur at industry events.
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Professional Growth with opportunities to learn, take on new responsibilities, and advance your career as Spur continues to grow.
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Collaborative, Entrepreneurial Culture where your ideas are encouraged, your contributions are recognized, and you have a direct impact on the company's success.
How to Apply
Interested in joining the Spur team? We'd love to hear from you! Please email your resume to jamie@spurexperiences.com with the subject line "Junior Account Manager Application." Along with your resume, tell us a little about yourself by answering one of the following questions:
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What has been your favorite experience or adventure, and why was it memorable?
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If you could book any experience in the world through Spur, what would it be and why?
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Tell us about a time you delivered exceptional customer service or built a meaningful relationship with a customer or partner.
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What's one place or experience that's on your bucket list?
