Do experiences expire?

Experience vouchers never expire. However, some experience providers may change their offering over time. If the experience is no longer offered, the full amount of the voucher will be credited to the user’s e-wallet.

What is your return policy?

Spur offers cash back refunds for 30 days after the purchase on un-redeemed experiences.  After 30 days, customers can exchange experiences for credit to their e-wallet.  These funds never expire and can be used towards other Spur experiences as well tickets to sports and concerts.  

How do I use Spur Ticketing?

Spur Ticketing is similar to other ticket marketplaces (such a StubHub and SeatGeek).  Tickets may be listed above or below face value.  Shop available tickets by date, location, or event name on this link.  The tickets are then transferred based on the venue's system.  This can be emailed tickets, Ticketmaster app, etc.  

I received a gift but have never used Spur. How do I book the experience?

You can start by creating an individual account here.  After creating your account, you will see a link on the main page to claim your voucher.  You can enter the voucher number here and you will see the experience under Active Experiences.  You can then click into the experience to book it.