These terms govern the general use of the website offered by Spur at www.spurexperiences.com/ (including any mobile, social media, and associated sites owned by Spur, inc.). These terms constitute a binding legal agreement in electronic form between you (“customer”, “purchaser”, “couple”, “experience provider”, “charitable organization”) and Spur, Inc., a Colorado-based corporation (“Spur”, “we”, “us”, “our”). By using the site(s) and service(s), you agree to these terms.
In addition to the General Terms and Conditions, couples that use Spur site(s) and service(s) agree to the terms stated under the agreement title Registered Couples – Terms and Conditions.
In addition to the General Terms and Conditions, experience providers that use Spur site(s) and service(s) agree to the terms stated under the agreement title Experience Providers – Terms and Conditions.
In addition to the General Terms and Conditions, charitable organizations that use Spur site(s) and service(s) agree to the terms stated under the agreement title Charitable Organizations – Terms and Conditions.
For purchases made as gifts for registered couples, the registered couple assumes ownership immediately upon purchase. The purchaser may not receive a refund or exchange. For all other purchase types, the purchaser assumes ownership immediately upon purchase.
Spur does not offer cash refunds in any scenario. The voucher owner may exchange the gift for full credit towards other active Spur experiences in cases where the gift is active, unredeemed, and not expired.
The purchaser may buy experience vouchers for personal use. This applies to the “Join Us” function as well as personal purchase options. For both of these options, the purchaser is considered the voucher owner. The purchaser may exchange the voucher for full credit towards other active Spur experiences.
Spur vouchers do not expire. In some cases, experiences may be deactivated. This could be a result of the the provider going out of business, provider raising rates, the experience being delisted by Spur due to substandard reviews, or any other scenario. In these cases, the voucher’s purchase value will be credited to the users e-wallet and can be used towards other Spur experiences. Experiences are honored at the price paid for 12 months from the order date. After 12 months, the experience provider may charge the variance for any price increases that have occurred since the order was placed.
Spur offers certain vouchers that are date-specific, including vouchers for ticketed events. In these cases, the selected date(s) will be listed on the voucher or tickets, and you can only redeem the voucher on this date. The owner is not allowed to return, reschedule or exchange vouchers for date-specific activities. If a ticketed event is rescheduled, the purchaser will continue to own the tickets for the new date and time, without the option to return the tickets. If an event is fully cancelled, the order will be refunded. If the event is cancelled, the owner will automatically receive a credit towards other active Spur experiences.
Spur reserves the right at all times and under all conditions to modify or discontinue any part of this agreement as we see necessary. Spur will notify active account owners via email within 7 days of making any material changes to this agreement. All changes will be effective immediate for new and existing users. Using Spur’s site(s) and service(s) after any change of this agreement constitutes acceptance of the modified agreement.
The couple or experience user will receive confirmation when one of their experiences has been redeemed (via email and/or through their online Spur account). If the couple/user either a) didn’t redeem the voucher or b) believes the experience was unacceptable, the couple/user may file a dispute with Spur within seven days of the recorded experience redemption date. Spur’s Dispute Resolution team will review the case within 30 days. All decisions made by the Dispute Resolution team are final. In certain cases, the Dispute Resolution team may credit some or all of the value of experience to the customer’s account, to be used on other Spur experiences. In no case shall the customer receive a cash refund for any dispute.
Experience purchasers, users, and registered couples acknowledge that Spur is a retailer for services that are provided by other companies (Experience Providers). Spur is simply a retail shop. Experience Provider is solely responsible for fulfilling all experience as listed and as reasonably expected. Experience Provider is solely responsible that all services provided are safe and comply with all applicable laws regarding health, safety, fire, hygiene and required insurance. In no case, shall Spur be liable for any claims related to services provided including but not limited to, any claims for false advertising, injuries, illnesses, damages, or death.
Spur and its affiliates, agents, distribution partners, employees, and owners assume no liability to the safety and relative health risks of experiences. Spur makes no warranties, either stated or implied, regarding the safety and risks of experiences. Users will look to individual experience partners for such responsibilities. Users hereby releases and forever discharges Spur and its affiliates, agents, distribution partners, employees, and owners from any and all claims, damages, losses, expenses, or other legal responsibilities related to the actions or omissions of the experience partners. Providers may or may not have insurance coverage.
Spur retains the right to use all content submitted by registered couples for promotional purposes. This includes but is not limited to reviews, quotes, and pictures.
Spur offers tickets to sports, concerts, theatre, and other events through the Spur Ticketing platform. All ticket purchases are final and can not be returned or exchanged. Spur Ticketing is a resale platform where tickets are listed by owners/brokers. Tickets may be sold above or below face value as this is a resale marketplace. If a ticketed event is rescheduled, the purchaser will continue to own the tickets for the new date and time, without the option to return the tickets. If an event is fully cancelled, the order will be refunded.
Spur Experiences have cancellation requirements listed on the individual experience’s page. In cases where the customer does not follow the cancellation requirements, the voucher will be considered “redeemed” and no longer active. Customer will not be entitled to refund, exchange, or reschedule.
Spur Experiences have a price lock for 12 months from the date of purchase. Over these 12 months, vouchers are honored at the price paid. After 12 months, the experience partner may charge for any price increases that have been made to the experience since the time of purchase. If the customer does not wish to pay for the price increase, they may exchange their voucher for credit to their Spur ewallet in the amount of the original order.
Spur experiences are listed on official distribution partner sites. If vouchers are purchased on a distribution partner site, the vouchers are transitioned to Spur for fulfillment. Voucher owners and purchasers agree to full terms and conditions stated on this page. Customers may not receive any cash refund for such purchases. The sections related to “Spur as Retailer” and “Disclaimer of Liability” fully apply to Spur as well as the distribution partners.
17) California -Resident Specific Rights
To the extent you are a ‘consumer’ as defined under the California Consumer Privacy Act of 2018 (“CCPA”) and Spur is a ‘business’ as defined under CCPA, the following applies to you: Subject to the provisions of the CCPA, you have the right to request in the manner provided herein, for the following:
a. Right to request for information about the:
b. Right to request for deletion of any Personal Data collected about you by Spur.
If you seek to exercise the foregoing rights to access or delete Personal Data which constitutes ‘personal information’ as defined in CCPA, please contact us at info@spurexperiences.com. We respond to all requests we receive from you wishing to exercise your data protection rights within a reasonable timeframe in accordance with applicable data protection laws. By writing to us, you agree to receive communication from us seeking information from you in order to verify you to be the consumer from whom we have collected the Personal Data from and such other information as reasonably required to enable us to honor your request.
18) Spur Fast-Start Incentive
Spur Experiences may off the "fast-start" incentive of a credit to a couple's wedding registry. Each wedding may only receive the fast-start bonus once. It is not permissable for any person to create a wedding registry in order to receive the bonus if the registry is not for a planned wedding. Is is also not permissable for a person to create multiple wedding registries. Abuse of this program represents fraudulent activity and the user will be liable to pay Spur Experiences for any purchases made.